Last updated: October 2026
These Terms & Conditions of Sale apply to goods and printing services supplied by Print Juice Limited. Please read them carefully before placing an order.
1. Definitions
1.1 In these Terms & Conditions, “Goods” means the printed products, articles, materials or other items described in the contract, quotation or order between Print Juice Limited (“Print Juice”, “we”, “us” or “our”) and the purchaser (“you” or “the customer”).
2. Application of These Conditions
2.1 These Terms & Conditions shall apply to contracts entered into by Print Juice for the sale and supply of Goods.
2.2 In the event of any inconsistency between these Terms & Conditions and any purchase order, form, document or other terms supplied by the purchaser, these Terms & Conditions shall prevail unless an alternative has been expressly agreed in writing by Print Juice.
3. Quotations and Acceptance of Orders
3.1 A quotation supplied by Print Juice does not by itself constitute acceptance of an order.
3.2 No order shall become binding upon Print Juice until it has been accepted by us.
3.3 Quotations are based upon the specifications and information available to us at the time. Changes to artwork, quantity, dimensions, materials, finishing, delivery requirements or other specifications may result in a revised quotation.
4. Artwork and Proof Approval
4.1 Where artwork or a proof is supplied to the purchaser for approval, it is the purchaser’s responsibility to check all information carefully before approving the work for production.
4.2 This includes, but is not limited to, checking spelling, telephone numbers, email addresses, website addresses, dates, prices, dimensions, colours, positioning and other relevant information.
4.3 Once artwork has been approved for production, Print Juice cannot accept responsibility for typographical, factual or other errors that were present in the approved proof.
4.4 Delays in supplying suitable artwork, information or approval of proofs may affect production and delivery times.
5. Production and Delivery
5.1 Any production or delivery date supplied by Print Juice is given in good faith based upon the circumstances and information available at the time.
5.2 Print Juice will use reasonable endeavours to complete and supply Goods within an agreed timescale.
5.3 Print Juice shall not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- defective, corrupt or unsuitable artwork or files;
- missing information;
- delays in customer approval of proofs;
- equipment or supply-chain disruption outside our reasonable control;
- events of force majeure; or
- delay or non-performance by third-party carriers or delivery services.
6. Prices and Payment
6.1 Unless otherwise agreed by Print Juice, Goods must be paid for at the time the order is placed.
6.2 No Goods will be dispatched or released for collection until payment has been received in full, unless alternative credit or payment arrangements have been expressly agreed by Print Juice.
6.3 Unless expressly stated otherwise, prices quoted by Print Juice are exclusive of Value Added Tax (VAT). VAT will be charged at the applicable rate where required.
7. Bespoke and Personalised Goods
7.1 The majority of printed Goods supplied by Print Juice are manufactured or personalised specifically to the purchaser’s requirements.
7.2 Goods correctly produced in accordance with the purchaser’s approved specification cannot ordinarily be returned simply because the purchaser has changed their mind.
7.3 Nothing in these Terms & Conditions affects statutory rights which cannot lawfully be excluded or restricted.
8. Defects, Damage and Shortcomings
8.1 The purchaser should inspect Goods as soon as reasonably possible following delivery or collection.
8.2 Any apparent defect, damage, shortage or other problem should preferably be reported to Print Juice within 3 days of delivery so that we can investigate the matter promptly.
8.3 We may ask the purchaser to retain or return affected Goods, provide photographs or provide other reasonable information so that the issue can be inspected and assessed.
8.4 Print Juice shall not be responsible for defects or damage arising after delivery as a result of improper handling, storage, installation, alteration, misuse or negligence by the purchaser or another party.
8.5 The request to notify us promptly does not affect any statutory rights available to a purchaser which cannot lawfully be excluded.
9. Colour and Production Tolerances
9.1 Colours displayed on computer monitors, mobile phones and other electronic displays may differ from colours produced in print.
9.2 Reasonable variations may occur between different printing processes, substrates, materials and separate production runs.
9.3 Where colour matching or another particular production characteristic is critical, the purchaser must make this clear to Print Juice before production begins.
10. Customer-Supplied Material and Intellectual Property
10.1 The purchaser is responsible for ensuring that they have the necessary rights, licences and permissions to reproduce any artwork, photographs, logos, trade marks, text or other material supplied to Print Juice.
10.2 The purchaser authorises Print Juice to reproduce and process such materials to the extent reasonably necessary to fulfil the order.
10.3 Print Juice reserves the right to refuse to produce any item that we reasonably consider unlawful, infringing or otherwise inappropriate.
10.4 Where Print Juice declines an order under this clause before production, any payment made specifically for Goods that will not be produced will be refunded, subject to any separate work already completed and agreed with the purchaser.
11. Liability
11.1 Nothing in these Terms & Conditions shall exclude or restrict liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability which cannot lawfully be excluded or restricted.
11.2 Subject to clause 11.1 and to the extent permitted by law, Print Juice shall not be liable for indirect or consequential business losses, including loss of profits, income, revenue, production, anticipated savings, business opportunities or goodwill arising from a breach of contract or other act or omission.
11.3 Subject to clause 11.1 and to the extent permitted by law, Print Juice’s total liability in respect of Goods supplied under an order shall not exceed the price paid for those Goods.
11.4 Nothing in these Terms & Conditions is intended to limit any statutory consumer rights which cannot legally be limited or excluded.
12. Suspension of Supply
12.1 If the purchaser is in breach of their obligations under a contract with Print Juice, including failure to make a payment when due, Print Juice may suspend production or further delivery of Goods until the breach has been remedied.
12.2 Suspension under this clause is without prejudice to any other rights or remedies available to Print Juice.
13. Product Information and Representations
13.1 Catalogues, samples, price lists, advertisements, website content and other general marketing information are intended to provide an indication of our products and services.
13.2 No statement or representation shall vary an agreed order specification unless that variation has been expressly agreed between Print Juice and the purchaser.
14. Waiver and Severability
14.1 Any concession, extension of time or other latitude allowed by Print Juice on a particular occasion shall not prevent us from subsequently enforcing our rights.
14.2 If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
15.1 These Terms & Conditions of Sale and any contract between Print Juice and the purchaser shall be governed by the laws of England and Wales.
15.2 The parties agree to submit to the jurisdiction of the courts of England and Wales, subject to any mandatory rights or jurisdiction that apply under applicable law.
16. Our Details
These Terms & Conditions of Sale are issued by Print Juice Limited.
Our principal place of business is:
Print Juice Limited
Unit 4 Highlands Farm
Berden
Bishop’s Stortford
Hertfordshire
CM23 1AB
United Kingdom
You can contact us:
- by post at the address above;
- using the contact form on our website;
- by telephone on 01245 860 550 or 07444 265189; or
- by email at hello@printjuice.co.uk.