1. Introduction

1.1 In the context of electronic messaging, “spam” means unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose.

1.2 Print Juice has a zero-tolerance policy towards spam.

2. Spam Filtering

2.1 Our messaging systems may automatically scan incoming email and other electronic messages and filter messages that appear to be spam.

2.2 We may also report incoming email as spam where appropriate. This may result in IP addresses or domain names being blacklisted by relevant systems or service providers.

3. Spam Filtering Issues

3.1 No message filtering system is 100% accurate and, from time to time, legitimate messages may be filtered by our systems.

3.2 If you believe that a legitimate message you have sent has been filtered out by our systems, please contact the intended recipient by another method.

3.3 You can help reduce the risk of a legitimate message being caught by spam filters by:

• sending the message in plain text instead of, or in addition to, HTML;
• removing unnecessary message attachments;
• avoiding terminology and text styling commonly associated with spam; and
• ensuring that messages and attachments are scanned for malware before being sent.

4. User Spam

4.1 Where our website or services provide facilities that enable users to send electronic messages, those facilities must not be used to send spam.

4.2 Users must not use our website, messaging facilities or other services to store, copy, send, relay or distribute spam.

4.3 Further provisions concerning acceptable use of our website and services may be found in our website terms and conditions.

5. Unwanted Messages From Us

5.1 In the unlikely event that you receive a message from Print Juice, or a message sent using our systems, that you believe may constitute spam, please contact us using the details below and we will investigate the matter.

6. Changes to This Policy

6.1 We may amend this Anti-Spam Policy from time to time by publishing an updated version on this website.

7. Our Details

7.1 This website is owned and operated by Print Juice Limited.

7.2 Our principal place of business is:

Print Juice Limited
Unit 4 Highlands Farm
Berden
Bishop’s Stortford
Hertfordshire
CM23 1AB
United Kingdom

7.3 You can contact us:

• by post at the address above;
• using the contact form on our website;
• by telephone on 01245 860 550 or 07444 265189; or
• by email at hello@printjuice.co.uk.